Introduction Purevpn Customer Service Phone Number
PureVPN has been providing VPN services because 2007, so It is not surprising that it currently maintains a long list of attributes: 2,000+ self-managed servers across 180+ locations, a wide selection of protocols, torrent service, DNS and IPv6 flow security, a wise kill switch, five devices allowed and payment via Bitcoin if you need it. Purevpn Customer Service Phone Number
Unusual Extras include’split tunneling’ (you choose which traffic goes through the VPN, and uses your ISP) and the ability to create an instant Wi-Fi VPN hotspot in your laptop, and connect even more devices through that.
The Company offers dedicated apps for Windows, Mac, iOS, Android and Linux, extensions for Chrome and Firefox, and more downloads and tutorials that will help you set this up on routers, Kodi, Android TV, Amazon’s Fire TV Stick and more.
PureVPN PureVPN subscription options:
- 12 month program – $5.75 a month ($69 total price )
The Monthly plan is average value at $11 (#8.40), but the yearly plan is only a monthly $2.99 (#2.30), a excellent deal.
This Drops to a monthly $1.32 (#1) should you pay for 5 decades upfront, a total of 79 (#61). We would not normally recommend registering for that long, but the price is so low, you might think it’s worthwhile. Personal online Access offers a decent two-year program for $2.91 (#2.24) per month, for example, but that is still $70 (#54) in complete, not much less. If you simply use PureVPN for two or three decades, you’re getting price.
The By utilizing some advertising trickery, company spoils this impression a little. Each plan has a’last sold’ indicator which tells you when someone last signed up, and typically it.
This is Presumably intended to explain to you the service is, but we are not sure that the figures are genuine. We visited in various browsers, and refreshed the page a few times, and also the’last sold’ figures varied widely. They act as though they’re chosen randomly, instead of corresponding to any real world events.
PureVPN doesn’t advertise a trial. We dug deep and found a webpage for something called a’trial account’, but that is a little misleading. It is really just a commercial program in which you pay a non-refundable $2.50 (#2) for 3 days of service.
There’s a guarantee for your . PureVPN’s refund policy used to include some sneaky circumstances where you wouldn’t get your money back in the event that you’d connected over 100 times, or used more than 3GB of data transfer, but we’re happy to see these happen to be dropped. It’s now promoted as a’no questions asked, secure, stress-free’ money-back guarantee, so if you are unhappy, simply send an email and ask for a refund. Purevpn Customer Service Phone Number
Handing Over your money to PureVPN is remarkably simple, since the company supports just about every payment format there is: credit card, PayPal, Bitcoin and several other cryptocurrencies (via CoinPayments), AliPay, various gift cards, and more than 150 additional payment methods via the Paymentwall platform.
After Parting with your money, download links direct you to programs for Windows, Mac, iOS and Android, the browser extensions and more. We grabbed the Windows customer, and there arrived a welcome email with login information as it downloaded.
Setup Was simple, and following a speedy launch, the Windows client prompted us to pick one of five modes: Stream, Internet Freedom, Security/Privacy, File Sharing and Dedicated IP. We guess most people will wonder if to choose Security/Privacy or even Internet Freedom, and there’s no advice to describe the difference.
The Support site told us that selecting a mode would optimize PureVPN’s settings for that task. File Sharing manners and the Streaming would optimize for speed, although As an instance, picking Security/Privacy would prioritize security above all else.
VPN Beginners might appreciate this strategy since it means they do not have to know and tweak the settings. As there’s no clear indication of what each mode does but specialists are likely to approve. There’s nothing wrong with task-based mode choice, but we would prefer a clear display of those low-level settings for each style, so experienced users may understand the effects of their choice.
After You’re in a position to pick locations from a dash. This has lots of functionality, enabling you to browse locations by cities or countries, search by title, view ping times, or make favorites for quick recall afterwards.
Alternatively, Choosing a Goal choice displays a list of tasks you may want to execute — unblocking Netflix or other streaming sites, using VoIP, accessing social networking websites or anything — and you can in theory select one of these, and allow PureVPN to choose a host for you.
Connect To a host and the client displays your connection status. There is also an optional bandwidth chart showing your data transfers for the past couple of seconds. You won’t need it, but it’s excellent to see PureVPN making the effort.
The Client makes smart of use of notifications to make sure you know what is happening. Choose a location and it will not waste your time with notifications. But if you switch to another application, the customer notices, and a window seems to allow you to know when it disconnects and connects.
A bonus Gravity feature blocks access. We would always like to purchase this type of feature from a specialist security firm, however, Gravity is far smarter than the majority of the VPN-related contest. As well as blocking harmful links, it may turn on Safe Search for the main search engines, block entire categories of site, whitelist sites you always want to access, and blacklist sites you don’t. Oh, and advertisements can be blocked by it . Purevpn Customer Service Phone Number
The Settings Box is a highlight, particularly for experienced users, since it’s absolutely filled with intriguing and unusual extras.
The Customer does have choices to launch as an example, auto-connect and system start. It can open your default browser once you’re protected.
Need a Different protocol? PureVPN Permits You to Pick from OpenVPN TCP/UDP, PPTP, L2TP, SSTP and IKEV. There is also an Automatic alternative which the customer suggests offers the very best security and speed, but from what we can see, that’s not true: it just cycles through the other protocols till it finds one that works.
Split Tunneling allows you to send only the visitors of programs that are specified through your VPN. That takes more time to set up, and you have to be very sure which programs you need to divert, but it can also optimize performance by restricting your data transfer needs.
The VPN Hotspot is an additional that is unusual, configuring a wireless hotspot which turns the server computer to a restricted VPN router. Once it is enabled, you will have the ability to use your phone, tablet or other devices to get online via the host’s PureVPN connection.
Along with the List goes on, using IPv6 leak protection, a remarkably configurable kill switch, and a multi-port alternative which chooses the very best port, avoiding any closed or throttled options. You can elect to use a non-NAT network to get a unique IP address, port forwarding is available should you require it, along with a Support section does not simply link to the site: it eases creating a service ticket from inside the customer.
Although There’s lots of power , the port is a mess. There are normal buttons, radio buttons, links, icons and sidebars, they don’t always work as you would expect, and although we figured out how to navigate around the system, it never felt comfortable or natural.
Still, The client did a decent job for us, blocking DNS and WebRTC leaks, with the kill switch successfully killing our internet access if the VPN connection fell. If you will use some of their customer’s many extra features, it might appeal.
We took a Look at PureVPN’s Android app, and it had been the exact same story since the Windows version. After picking a’Mode’ (still not sure why)we were able to pick cities, states, or pick a Purpose (optimized for China, unblock that streaming service, etc ). It is more awkward to use than the average VPN app, but you’ll find it out.
What’s Interesting is that the Android app doesn’t drop the majority of the settings and choices, which is what we see of the desktop. It’s a very similar feature set, such as a selection of protocol (OpenVPN TCP/UDP or IKEv2), a kill button, split tunneling, port forwarding, Gravity URL filtering, and more. If you will use all of that operation or some, it is worth a go. Purevpn Customer Service Phone Number
Privacy and logging
In a Inspection we pointed out that PureVPN made a huge deal of its’zero log’ policy, describing that this meant the company didn’t record what you did online. Nevertheless, the small print stated there was a session logging, which appeared to include the time you connect to a server, your incoming IP address as well as the entire bandwidth used.
This Isn’t a minor detail. In October 2017 reports emerged of a man being arrested on suspicion of running”a comprehensive cyberstalking effort”, in part according to PureVPN records showing that its services were accessed from appearing IPs such as the accused man’s home and workplace. The’zero log’ VPN retained some kind of logs, after all, and those were able to help connect internet actions to a particular account.
This Does not tackle the dilemma of why the company described itself as keeping’zero logs’ at the main part of the site, though, when this turned out not to be completely true. That is also not a point. Logging policies are based almost entirely on trust, along with a VPN isn’t likely to be trusted if it’s seen to mislead users or bury the fact of a situation from the small print.
PureVPN has updated its privacy Coverage, which currently includes probably the most explicit no-logging sentence we’ve ever observed:’we don’t retain any record of your surfing activities, connection logs, documents of this VPN IPs assigned to you, your initial IPs, your relationship time, the history of your browsing, the websites you visited, your incoming traffic, the content or data you obtained, or the DNS queries generated by you.’
The Policy also clarifies the minimal connection information it will report –‘We all know the day that you connected to a particular VPN location and from that Internet Service Provider’ — and covers lots of other important issues in a clear and readable way.
PureVPN Makes more of an effort to support site unblocking than almost all of the competition. The company doesn’t only make airy claims on the website and then forget about them later, it features special support for streaming within its programs, in theory letting you access Netflix, Hulu, Amazon Prime, BBC iPlayer along with a host of other services from wherever you are on the planet. Purevpn Customer Service Phone Number
We Double-clicked the BBC option, and watched as the customer joined and displayed a’err-network-changed’ message. What? This seemed like a serious difficulty, but the browser had just detected the shift in our network settings as the client connected, and once this was complete, the BBC iPlayer site opened and streamed content as usual.
It was Much the same story with Netflix. The customer launched our browser before the connection was complete, thus we saw the same error message, but that vanished automatically, and we had been free to browse and flow whatever Netflix content we enjoyed.
You are Not restricted to the professional services built to PureVPN’s apps. YouTube was not included on the listing but by connecting to a US server in the 21, we were got in.
Our Normal performance evaluations involve running custom software which links checking ping time, rates, location and much more. Unfortunately, we couldn’t get this working with PureVPN, or determine why (whether that’s our fault or theirs, we can’t be convinced ).
But even An unusual warning in the small print explains that users aren’t allowed to have over 200 sessions every day if we did. That won’t concern most people, but it does become an issue when you’re running VPN benchmarks across a large number of servers. Purevpn Customer Service Phone Number
We fell Back on our old manual way of connecting via clients and checking the results from several speed checking sites, such as SpeedTest.net, Fast.com and TestMy.net. This doesn’t provide us as much information to work with, but there is still enough to get a feel for exactly what the service can provide.
Our local UK servers varied but nevertheless gave us decent download speeds of 50-65Mbps on our test 75Mbps connection.
Near Speeds were mildly under average. they were typically 35-45Mbps, although netherlands relations can often deliver substantially the very same speeds for us as UK servers.
US Performance ranged from approximately 30Mbps on the shore, about the east to 50Mbps. That is far from the fastest we’ve seen, but unless you’re planning 24 hours of torrenting, it is probably not likely to cause you any difficulties.
As usual, Speeds tailed off for the locations. For instance, New Zealand averaged 12Mbps, Vietnam was 10Mbps, Taiwan reached 1Mbps, also China ranged down to such a pace that the net benchmarking sites stalled mid-test. That puts the magnitude of PureVPN’s system into perspective (having loads of servers does not matter whether they’re unusably slow), but if you’re only planning to utilize the major places, it will not matter very much.
On a few Occasions, our PureVPN Windows customer wasn’t able to link to our test server. That’s not unusual, however, the problem here is that the link didn’t time out for several moments, and the Cancel button did not work.
Everything You Need To Know About PureVPN
The Test of Speed — Just How Fast is PureVPN?
Let us start off by making something clear, i.e. whatever VPN service you use, the online speed will take a hit. That hit is a result of the security measures employed to encrypt and protect your identity. The vast majority of VPN providers make every possible effort to ensure that the strike is as mild as it could be. So, unlike what many folks will have you think that it’s not likely to be like using dial-up.
PureVPN, when compared to other similar VPN services, happens to be much faster. Yes it will live up to the claim of being the fastest in the business. Purevpn Customer Service Phone Number
How we tested the performance was by using Ookala’s nifty speed testing site and program. We ran the speed test on both the global and national servers. We then compared the outcomes and that’s the way we found PureVPN to be faster.
PureVPN includes a national latency of a mere 6.7% percent. As a matter of fact, during our evaluations, PureVPN improved rates which by our calculations is an incredible 346% percent. We found that rival VPN services were slower. Some individuals guess throttled download rates perhaps because they didn’t want to stress out their servers.
Once it comes to uploads, PureVPN didn’t really boost it did with downloads, but it took a mere 4.5% percent hit. If anything this remains among the upload scores we have seen from a VPN supplier.
Throughout our global speed tests, the latency increased by 200 percent. Though download rates were still a whopping 403.8% percent better than some of the competing products I tested it against. The uploads were 22.7% percent slower that is second best compared to possibly Hotspot Shield which improved the upload rate by 1.4percent percent.
A Mind-Blowing Number of Servers
The map on the left lets you skip the program’s default recommendation and choose a server on your own. Remember that by default PureVPN chooses the fastest server which is the nearest one. When in China I noticed that it kept picking up servers in Hong Kong by default that’s not the fact but also nearby that Hong Kong’s cyberspace is much less rigorously censored as mainland China.
PureVPN has over 2000 servers that are dispersed across 140 countries and 180 locations around the world. Servers are located in North America, Central America, South America, Asia, Europe, Asia, and Africa. Now you may believe that PureVPN only has servers in nations which don’t censor or block websites, but you would be wrong. Servers in Russia, Turkey, and China are there only in case they were wanted by you.
It Doesn’t Slow Down Your Internet
Over the years VPN providers, generally speaking, have received bad press for infamously slowing down internet rates that users have not been happy with obviously. There are still many VPN providers that slow down what might be slow internet. Luckily, with PureVPN that’s not true even in the event that you use it to flow Netflix, YouTube, etc..
Along with not slowing down your net, PureVPN offers quite a few different features like robust servers that can be found around the globe and which scored exceptionally throughout our speed tests. Then there’s also the simple fact that they use military-grade encryption, together with programs for Android and iOS devices. Even though there are many more reasons to think about PureVPN as we’ll analyze in detail below. Purevpn Customer Service Phone Number
Excellent Set of Features and Easy to Understand
I’ve used dozens of VPN programs through the years, also PureVPN is like a breath of fresh air. It is very simple to use and compared to the previous time I used the app its now geared towards individuals who are new to using VPNs. The moment PureVPN loads you are prompted to pick from five choices, i.e. Safety, Internet Freedom, Stream, Remote/Dedi IP (this attribute gives you a dedicated IP) and File Sharing. The program provides.
The other thing I enjoy about PureVPN is that all the attributes are to the point. For example, their Internet Freedom feature lets you select what area you need to access Netflix out of, like from the UK, Australia, etc.. You can access Netflix where it’s otherwise blocked.
In comparison with the last time I used PureVPN now around it sensed zippier. The interface was glowing, with vibrant pictures some of that could be hard to read on a display that is . You are going to observe the current IP address, connection status, and the duration of your session once you are connected to a private server.
The visitors graph gives you a fantastic feel for just how much bandwidth has been consumed, which is useful for anyone on a metered internet connection. But it’s very important to mention for all those worrying about information caps which PureVPN does not have any. You’re just limited to what the ISP has in store for you!
Like most other competing VPN services, you pick the server and the nation it is based in. You may search for servers and click on them to connect. Apparently, some servers based on which you are found are likely to be quicker than others because of lower latency.
You can also select which protocols to use. Choose between OpenVPN, IKEv2, SSTP, PPTP, and L2TP. Then there is PureVPN’s very own stealth protocol which according to the company ensures the anonymity. Since people like me have PureVPN makes it simple by giving a speed and security rating for every. The key thing to note here is because the safety boosts the rate slows down. You’ll need to hit a compromise between both depending on what is needed. By default, a protocol it thinks best for you personally is chosen by the software. Most people who do not work for the CIA (pun intended) will probably be fine using the default alternative. Purevpn Customer Service Phone Number
Hands-on and First Impressions
We’ve admittedly used PureVPN earlier, but after a hiatus or two years we pretty much forgot how things worked. You are going to have to put in your email and select a password, As soon as you’ve decided to subscribe and download their applications. Perhaps confusingly and interestingly, this is not what you’ll use into the software to log-in, but it is used for charging purposes.
Once contributors have compensated, they receive an email with the username and password in plain text. We have utilized other VPNs that use the same method to payment identities that were separate from user identities that guarantees better anonymity. Nevertheless we believe it may be confusing to first-time customers however its something you get used to. Additionally, in our experience the email tends to property for some reason, so make sure before calling service that you check that.
PureVPN has a support Site of tutorials and troubleshooting guides. The opening page points you Setup Guide, Troubleshoot, For Users in China and How to see Netflix US, for example, and most of these sections include more information than you would expect.
The Installation Guide includes subsections for Routers Windows, Mac, Linux, Android Smart TV and Other Devices, as an example, and a number of those individual segments have more information than the entire support site of lesser VPNs.
Although it’s an impressive amount of work, we are Unsure how successful and reliable it might be. We assessed the OpenVPN setup manual, for instance, and discovered it failed. OpenVPN wasn’t installed properly, there weren’t any PureVPN settings files, and there was no information in the manual to help us figure out this.
If the Website can’t help, you can send an email or increase a support ticket from inside the customer. We chose the ticket path and the service done with the aid team delivering a response to our evaluation question to us in barely more than one hour.
Alternatively, Chat can be used by you . We found it could take a moment or two to get a reply, and even then, the agent did not provide us the degree of aid as we’d obtained to our email query. PureVPN couldn’t get close to the level of service we had received from top opponents like ExpressVPN, afterward, but we’re still glad the option is available. With quick support to hand, any live chat problems you might have aren’t too significant. Purevpn Customer Service Phone Number
PureVPN Comes bundled with a pile. These don’t always work as you may expect and there are tons of usability problems with the apps — but demanding users who’ll use this degree of VPN power should provide PureVPN a look.