Introduction Purevpn Customer Service
PureVPN has been providing VPN services since 2007, so It is not surprising that it now claims a lengthy list of attributes: 2,000+ self-managed servers across 180+ locations, a wide choice of protocols, torrent support, DNS and IPv6 leak protection, a smart kill switch, five apparatus enabled and payment via Bitcoin if you need it. Purevpn Customer Service
Unusual Extras include’split tunneling’ (you choose which traffic goes through the VPN, and which uses your ISP) and the ability to create an instant Wi-Fi VPN hotspot on your laptop, and connect even more devices through that.
The Company offers dedicated programs for Windows, Mac, iOS, Android and Linux, extensions for Chrome and Firefox, and more downloads and tutorials to assist you set it up on routers, Kodi, Android TV, Amazon’s Fire TV Stick and more.
PureVPN PureVPN subscription options:
- 12 month plan – $5.75 a month ($69 total cost)
The Monthly strategy is average value at $11 (#8.40), but the yearly plan is only a monthly $2.99 (#2.30), a really good thing.
This Drops into a monthly $1.32 (#1) if you cover 5 decades upfront, a total of $79 (#61). The price is really low, although we would suggest signing up for this long, you might think it’s worthwhile. Personal online Access delivers a decent two-year plan for $2.91 (#2.24) a month, for instance, but that is still $70 (#54) in complete, not much less. If you use PureVPN for a couple of years, you are getting price.
The By employing some advertising trickery, company spoils this belief a little. Each plan has a’last sold’ index that informs you when a person final signed up, and it.
This is Presumably meant to show you how popular the service is, but we are not sure that the figures are genuine. We refreshed the page a few times, and visited in different browsers, and also the’last sold’ figures varied. They act like they’re chosen randomly, rather than corresponding to any real world events.
PureVPN doesn’t advertise a trial. We dug deep and found a webpage for something called a’3-day trial accounts’, but that is somewhat misleading. It’s actually only a commercial program where you pay a non refundable $2.50 (#2) for 3 days of service.
A 31-day money-back guarantee is for the Regular commercial plans, which is more generous than many. PureVPN’s refund policy utilized to include some sneaky circumstances where you would not get back your money if you’d connected more than a hundred times, or used more than 3GB of data transfer, but we were happy to see these have been dropped. It’s now promoted as a’no questions asked, secure, stress-free’ money-back guarantee, so if you’re miserable, just send an email and ask for a refund. Purevpn Customer Service
Handing Over your cash to PureVPN is unusually easy, since the company supports more or less every single payment format there is: credit card, PayPal, Bitcoin and several different cryptocurrencies (via CoinPayments), AliPay, assorted gift cards, and more than 150 other payment procedures via the Paymentwall platform.
After Parting with your cash, download links direct you to apps for Windows, Mac, iOS and Android, the browser extensions and much more. We grabbed the Windows customer, and there arrived a welcome email with login details, as it was downloading.
Installation Was easy, and after a speedy launch, the Windows client prompted us to select one of five modes: Stream, Internet Freedom, Security/Privacy, File Sharing and Dedicated IP. We suspect most folks will wonder whether to select Internet Freedom or Security/Privacy, and there is no guidance.
The Support site told us that choosing a mode could optimize PureVPN’s preferences . Picking Security/Privacy would prioritize safety over all else, but the Streaming and File Sharing modes would optimize for speed.
VPN This approach might be appreciated by Beginners as it means they don’t need to understand and tweak the settings. But experts are less inclined to approve, as there’s no obvious indication of what each mode does. There is nothing wrong with task-based style selection, but we’d like a clear display of the settings that are unsuitable for each style, so experienced users may understand the consequences of their selection.
After You’re in a position to pick locations. This has lots of performance, enabling you to navigate locations by cities or countries, search by title, view ping times, or make favorites for quick recall later.
Alternatively, Choosing a Purpose option displays a listing of tasks you may want to carry out — unblocking Netflix or other streaming sites, using VoIP, obtaining social media websites or anything — and also you can in theory choose among these, and allow PureVPN to select a host for you.
Connect To a host and the client displays your link status. There’s also an optional bandwidth chart showing your data transfers. You won’t need it, but it’s excellent to see PureVPN making the attempt.
The Client makes clever of use of alarms to be certain you know what is happening. Decide on a location as long as your Windows client is the foreground program, it won’t waste your time with desktop notifications. But if you change to the customer notices a different application, and a window seems to let you know when it disconnects and connects.
A bonus Gravity feature blocks access. We’d always like to buy this kind of attribute from a professional security firm, but Gravity is a lot smarter than most of the VPN-related competition. As well as blocking dangerous links, it can turn on Safe Search for the main search engines, block entire categories of site, whitelist sites you always want to access, and blacklist websites you don’t. Oh, and it can block ads, too. Purevpn Customer Service
The Settings Box is a highlight, particularly for users, since it is absolutely filled with intriguing and unusual extras.
The Client doesn’t just have choices to start for instance, on system start and auto-connect. As soon as you’re protected, it can automatically open your default browser.
Need a Different protocol? PureVPN Permits You to choose from OpenVPN TCP/UDP, PPTP, L2TP, SSTP and IKEV. There is also an automated option which the customer suggests offers the very best speed and security, but from what we can see, that is not true: it just cycles through the other protocols until it finds one that works.
Split Tunneling allows you to send the visitors of specified programs by your VPN. That takes more time to set up, and you have to be very certain which programs you want to divert, but it can also optimize performance by limiting your data transfer needs.
The VPN Hotspot is an additional that is unusual, configuring a wireless hotspot which turns the server computer into a limited VPN router. When it is enabled, you will be able to use your telephone, tablet or other devices to get online via the host’s PureVPN connection.
And the List continues, using IPv6 leak protection, an unusually configurable kill switch, and a multi-port alternative which intelligently chooses the best port, preventing any closed or throttled alternatives. You can opt to use a non-NAT network to acquire a unique IP address, port forwarding is available if you need it, along with a Support section doesn’t simply link to the website: it facilitates creating a support ticket from inside the customer.
Although There’s plenty of power , the interface is a mess that is awkward and inconsistent. There are normal buttons, radio buttons, icons, links and sidebars, they don’t necessarily work as you would expect, and although we figured out how to navigate around the machine, it never felt natural or comfortable.
Still, The client did a good job for us, blocking DNS and WebRTC escapes, and with the kill button successfully killing our net access when the VPN connection fell. It may appeal if you will use a number of their client added features.
We took a Look at PureVPN’s Android program, and it was much the exact same story since the Windows version. After choosing a’Mode’ (not sure why)we managed to select countries, cities, or pick a Purpose (optimized for China, unblock that streaming assistance, and so on). It is more awkward to use than the VPN program, but you’ll figure it out easily enough.
What’s More interesting is that the Android program does not drop the majority of the desktop settings and options, which is exactly what we normally see. It has a very similar feature set, such as a selection of protocol (OpenVPN TCP/UDP or IKEv2), a kill button, split tunneling, port forwarding, Gravity URL filtering, and much more. If you’ll use some or all that operation, it is well worth a go. Purevpn Customer Service
Privacy and logging
In a Review , we pointed out that PureVPN made a big deal of its’zero log’ policy, explaining that this meant the firm did not record what you did on the internet. Nevertheless, the small print said there was a session logging, which seemed to include the time you connect to a server, your incoming IP address as well as the total bandwidth used.
This Is not a detail. Back in October 2017 reports emerged of a man being arrested on suspicion of running”an extensive cyberstalking campaign”, in part according to PureVPN records demonstrating its services were obtained from originating IPs including the accused man’s home and workplace. The’zero log’ VPN retained some sort of logs, after all, and these were able to help link internet activities to a specific account.
This Does not address the issue of why the firm described itself as maintaining’zero logs’ at the main portion of the site, however, when this turned out not to be completely correct. That’s also not a trivial point. Logging policies are predicated almost entirely on trust, along with a VPN isn’t likely to be reliable if it is seen to mislead consumers or bury the reality of a situation in the small print.
The Policy also clarifies the minimal link information it will report –‘We all know the day you connected to a specific VPN place and from which Internet Service Provider’ — also covers lots of other vital issues in a clear and readable manner.
PureVPN Creates more of an effort to support website unblocking. The company does not only make airy promises on the website then forget about these later, it includes special support for streaming within its programs, in theory allowing you to get Netflix, Hulu, Amazon Prime, BBC iPlayer and a host of other services from where you are in the world. Purevpn Customer Service
We Double-clicked that the BBC option, and watched as the client displayed and connected a’err-network-changed’ message. What? This seemed like a severe difficulty, but the browser had just detected the shift in our network settings as the client connected, and once this was complete, the BBC iPlayer website opened and opened content as normal.
It had been Much the same story with Netflix. The customer launched our browser before the link was complete, so we saw the exact same error message, but this vanished automatically, and we had been free to browse and stream whatever Netflix articles we liked.
You’re Not restricted to the services built to PureVPN’s apps. YouTube wasn’t contained on the list, for example, but connecting to a US server in the manner got us .
Our Performance evaluations involve running custom applications which links to servers, assessing ping time, download rates, location and much more. Regrettably, we could not get this working with PureVPN, or determine why (whether that’s our fault or theirs, we can not be convinced ).
But even If we did, an unusual warning from the print explains that users are not allowed to have more than 200 sessions every day. That will not concern most folks, but it does become a problem when you are running intensive VPN benchmarks across a high number of servers. Purevpn Customer Service
We dropped Back on our old manual method of linking via customers and checking the results from several speed checking websites, such as SpeedTest.net, Fast.com and TestMy.net. This will not give us as much data to work with, but there is still enough to get a feel for exactly what the service can deliver.
Our local UK servers varied a little more than normal, but still gave very decent rates of 50-65Mbps on our evaluation 75Mbps connection to us.
Near Rates were mildly under average. Netherlands connections can deliver the same rates for us as UK servers, but they were.
US Performance ranged from around 30Mbps to 50Mbps, on the west shore on the east. That is far from the fastest we have seen, but unless you’re planning 24 hours of torrenting, it is most likely not going to cause you any issues.
As usual, Speeds tailed off radically for the more distant or less common places. For example, New Zealand averaged 12Mbps, Vietnam was 10Mbps, Taiwan barely reached 1Mbps, also China ranged down to such a speed the web benchmarking websites often stalled mid-test. That places the size of PureVPN’s network into perspective (having heaps of servers does not matter if many are unusably slow), but if you’re only planning to utilize the significant locations, it won’t matter very much.
On a few Events, our PureVPN Windows customer wasn’t able to connect to our test server that is preferred. The problem here is that the connection didn’t time out for many moments, and the Cancel button did not work, although that is not unusual.
What You Want To Know About PureVPN
The Evaluation of Speed — How Quick is PureVPN?
Let us start off by making one thing clear, i.e. whatever VPN service you use, the internet speed is going to take a hit. That strike is a result. The majority of VPN services make every possible effort. Unlike what many folks will have you think like utilizing dial-up, it’s not likely to be.
PureVPN, compared to other similar VPN services, appears to be much faster. So it does live up to the promise of being the fastest in the industry. Purevpn Customer Service
The way we tested the performance was by utilizing Ookala’s nifty speed testing website and app. We ran the speed test on both the international and national servers. We then compared the outcomes and that’s the way we discovered PureVPN to be quicker.
PureVPN has a national latency of a mere 6.7% percent. During our tests that were downloading, as a matter of fact, PureVPN improved rates substantially that by our calculations is an percent. We discovered that competing VPN services were much slower. Some individuals suspect were throttling download rates because they didn’t want to worry their servers out.
When it comes to uploads, PureVPN did not really boost it like it did with downloads, but it required a mere 4.5% percent hit. If anything this is one of the upload scores we have seen from a VPN supplier.
During our international speed tests, the latency increased by 200 percent. Though download rates were still a whopping 403.8% better than some of the competing products I tested it against. The uploads were 22.7% percentage slower which is second best compared to perhaps Hotspot Shield which improved the upload speed by 1.4% percent.
A Mind-Blowing Number of Servers
The map on the left allows you skip the program’s default recommendation and choose a server for yourself. Remember that by default PureVPN selects the server which is the nearest one. When in China I noticed that it kept picking up servers in Hong Kong by default that’s not the fact but also only nearby that Hong Kong’s cyberspace is not as rigorously censored as mainland China.
PureVPN has over 2000 servers that are spread across 140 countries and 180 locations around the world. Servers are located in South America, Central America, Asia, North America, Europe, Asia, and Africa. Now you might think that PureVPN only has servers in nations which maybe don’t censor or block sites, but you’d be wrong. Servers in Russia, Turkey, and China are there only in case they were wanted by you.
It Doesn’t Slow Down Your Internet
Over time VPN providers, generally speaking, have received bad press for infamously slowing down net rates that users have not been pleased with clearly. Interestingly, there are many VPN providers that slow down what might be slow net. Luckily, with PureVPN that’s not true even if you use it to flow Netflix, YouTube, etc..
Along with not slowing down your net, PureVPN supplies a number of other features like robust servers which can be found around the globe and which scored exceptionally throughout our speed tests. Then there is also the simple fact that they utilize military-grade encryption, together with programs for Android and iOS devices. Even though there are many more reasons to consider PureVPN as we’ll analyze in detail below. Purevpn Customer Service
Excellent Collection of Features and straightforward
I’ve used dozens of VPN programs over time, and PureVPN is like a breath of fresh air. It is quite simple to use and in relation to the previous time I used the program its currently geared towards individuals who are new to using VPNs. As soon as PureVPN loads you’re motivated to choose from five choices, i.e. Security, Internet Freedom, Stream, Remote/Dedi IP (this feature offers you a dedicated IP) and File Sharing. The app provides an experience that’s based on the option chosen.
Another thing I like about PureVPN is that every one of the attributes are to the point. For instance, their Web Freedom feature enables you to choose what region you need to get Netflix from, such as from the UK, Australia, etc.. Where it is otherwise blocked Netflix can be also accessed by you from China.
In comparison with the last time I used PureVPN now around it sensed zippier. The interface has been glowing, with vibrant pictures some of which could be difficult to read on a screen. Once you are connected to a server, you’ll observe the IP address, connection status, and the duration of your session.
The visitors chart gives you a good feel for just how much bandwidth is being consumed, which is useful for anybody on a metered online connection. Nonetheless, it’s very important to mention here for those worrying about information caps that PureVPN does not have any. So, you’re only limited to what the ISP has in store for you!
Like many other competing VPN services, you pick the server along with the nation it’s based in. You can search for servers and click on them to link. Some servers based on where you’re found are going to be faster than others because of lower latency.
You could also choose which protocols to use. Pick between OpenVPN, IKEv2, SSTP, PPTP, and L2TP. Then there is PureVPN’s own stealth protocol that according to the provider ensures the anonymity. Since folks like me have PureVPN makes it easy by providing a speed and safety rating for every. The key point to note here is because the safety boosts the speed slows down. Thus, you’ll need to hit a compromise between both depending on what’s needed. By default, the program selects a protocol it thinks best for you. Most people who do not work for the CIA (pun intended) will be OK using the default option. Purevpn Customer Service
Hands-on and First Impressions
We have admittedly used PureVPN earlier, but following a hiatus or two years we pretty much forgot how things worked. You are going to have to enter your email and choose a password, As soon as you’ve decided to register and download their software. Interestingly and perhaps confusingly, this is not what you’ll use to log-in into the software, but rather it is used for charging purposes.
After contributors have paid, they receive an email with the username and password in plain text. We’ve used other VPNs using the same system to payment identities out of user identities which ensures better anonymity. Nevertheless we believe it could be perplexing to first-time users however. Additionally, in our experience the email tends to land for some reason, so make certain before calling support, that you check that.
PureVPN includes a large support Site with a huge number of troubleshooting guides and tutorials. The opening page points you to groups like Getting Started, Setup Guide, Troubleshoot, For Users in China and to see Netflix US, for instance, and nearly all of these sections include more information than you would expect.
The Setup Guide includes subsections for Routers Windows, Mac, Linux, Android Smart TV and Other Devices, for instance, as well as a number of those segments have more information than the support website of lesser VPNs.
We’re, although it’s an impressive amount of work Unsure how effective and reliable it may be. We assessed the OpenVPN setup guide, for example, and found it failed completely. OpenVPN was not installed there were no PureVPN settings files, and there was no information in the guide to help us figure that out.
If the Website can’t help, you increase a support ticket from within the client or can send an email. We took the service and the ticket path done together with the support team sending us a useful and friendly response to our test question .
Alternatively, Live chat can be used by you . We found it could take a minute or two to receive a response, and even then, the agent did not give us the same level of aid since we’d obtained to our email query. PureVPN could not get near the level of chat service we had received from competitors like ExpressVPN, afterward, but we’re still glad the option is available. With speedy email service to hand, any chat issues you might have probably are not too important. Purevpn Customer Service
PureVPN Comes bundled with a pile of powerful features, which is surprising looking at the purchase price. These do not always work as you may anticipate, though, and there are lots of usability problems with the apps — but demanding users who will utilize this level of VPN power must give PureVPN an appearance.