Introduction Purevpn Technical Support
PureVPN has been providing VPN services since 2007, so It’s not surprising that it now claims a lengthy list of features: 2,000+ self-managed servers around 180+ locations, a wide choice of protocols, torrent support, DNS and IPv6 flow protection, a smart kill switch, five apparatus enabled and payment via Bitcoin if you need it. Purevpn Technical Support
Unusual Extras comprise’split tunneling’ (you decide which traffic goes through the VPN, and which uses your ISP) and the ability to create an instantaneous Wi-Fi VPN hotspot in your laptop, and connect even more devices through that.
The Company offers dedicated programs for Windows, Mac, iOS, Android and Linux, extensions for both Chrome and Firefox, and more tutorials and downloads to assist you set this up on routers, Kodi, Android TV, Amazon’s Fire TV Stick and much more.
PureVPN PureVPN subscription choices:
- 12 month plan – $5.75 per month ($69 total price )
The Monthly strategy is typical value at $11 (#8.40), but the yearly plan is only a monthly $2.99 (#2.30), a really good deal.
This Drops to a monthly $1.32 (#1) should you cover five years upfront, a total of $79 (#61). The price is so low, although we would suggest registering for that long, you might think that it’s worthwhile. Private online Access delivers a good two-year plan for $2.91 (#2.24) per month, for instance, but that is still $70 (#54) in total, not much less. If you use PureVPN for two or three years, you are getting decent price.
The By utilizing some advertising trickery company spoils this good impression a little. Each plan has a’last sold’ index which tells you when a person signed up, and it is just a few minutes ago.
This is Presumably intended to show you how popular the service is, but we’re not sure that the figures are real. We seen in various browsers, and refreshed the page a few times, and also the’sold’ figures varied. They behave as though they’re chosen randomly, instead of corresponding to any real world events.
PureVPN does not advertise a trial on the site. We dug deep and found a page for something called a’3-day trial accounts’, but that is a little misleading. It is really just a commercial program in which you pay a non refundable $2.50 (#2) for 3 days of support.
A 31-day money-back guarantee is for the Regular plans, which can be more generous than most. PureVPN’s refund policy used to include some sneaky conditions where you wouldn’t get your money back if you’d connected over 100 times, or used over 3GB of data transfer, but we were happy to see these happen to be dropped. It is currently promoted as a’no questions asked, risk-free, stress-free’ money-back guarantee, so if you’re miserable, just send an email and ask for a refund. Purevpn Technical Support
Handing Over your money to PureVPN is unusually easy, since the business supports more or less every single payment format there’s: credit card, PayPal, Bitcoin and many different cryptocurrencies (via CoinPayments), AliPay, assorted gift cards, and more than 150 other payment methods via the Paymentwall platform.
After Parting with your cash, download links direct you to programs for Windows, Mac, iOS and Android, the browser extensions and much more. We caught the Windows client, also there came a email with login information, as it was downloading.
Setup Was simple, and following a quick launch, the Windows client prompted us to select one of five modes: Stream, Internet Freedom, Security/Privacy, File Sharing and Dedicated IP. We suspect most people will wonder whether to select Internet Freedom or even Security/Privacy, and there’s no immediate guidance.
The Support site told us that selecting a manner could optimize PureVPN’s settings for this task. As an example, picking Security/Privacy would prioritize security over all else, but File Sharing modes and the Streaming would optimize for speed.
VPN Novices might appreciate this approach as it means they don’t need to know and tweak the settings. Since there’s no obvious indication of what each mode does, but specialists are not as inclined to approve. There’s nothing wrong with task-based mode selection, but we would prefer a clear display of those settings that are unsuitable for each style, so experienced users may understand the consequences of their choice.
After You’re able to select locations from a dashboard. This has plenty of functionality, allowing you to browse locations by countries or cities, search by title, see ping times, or make favorites for quick recall later.
Alternatively, Deciding upon a Purpose option displays a list of tasks you might want to execute — unblocking Netflix or other streaming sites, using VoIP, obtaining social media websites or whatever — and also you can in theory choose one of these, and permit PureVPN to select a host for you.
Connect To the client and a server displays your connection status. There’s also an optional bandwidth graph showing your information transfers. You won’t need it, but it is good to see PureVPN making the effort.
The Customer makes clever of usage of alarms to be certain you know what’s happening. Decide on a location it won’t waste your time. But if you switch to the client notices a different application, and a window appears to let you know when it connects and disconnects.
A bonus Gravity characteristic blocks access. We’d always like to buy this type of attribute from a professional security company, however, Gravity is far smarter than the majority of the VPN-related contest. In addition to blocking harmful links, it can turn on Safe Search for the main search engines, block entire categories of site, whitelist sites you always wish to get into, and blacklist websites you don’t. Oh, and it may block ads, too. Purevpn Technical Support
The Settings Box is a highlight, especially for experienced users, since it stuffed with intriguing and unusual extras.
The Customer doesn’t only have choices to launch for instance, on auto-connect and system start. As soon as you’re protected, it can open your default browser.
Want a Different protocol? PureVPN Permits You to Pick from OpenVPN TCP/UDP, PPTP, L2TP, SSTP and IKEV. There’s also an Automatic option that the client suggests offers the very best security and speed, but from what we could see, that is not true: it just cycles through the other protocols till it finds one that works.
Split Tunneling allows you to send only specified apps’ visitors through your VPN. That takes more time to set up, and you need to be very certain which programs you need to divert, but it may also optimize performance by limiting your data transfer needs.
The VPN Hotspot is an extra that is unusual, configuring a wireless hotspot which effectively turns the host computer to a limited VPN router. When it is enabled, you’ll be able to use your telephone, tablet or other devices to go online through the host’s PureVPN connection.
Along with the List goes on, using IPv6 leak security, an unusually configurable kill switch, and a multi-port option which chooses the very best port, preventing any closed or throttled options. You may opt to use a non-NAT network to acquire a unique IP address, port forwarding is available should you need it, along with a Support department does not simply link to the site: it facilitates creating a support ticket from within the client.
Even though There’s lots of power here, the port is a mess. There are standard buttons, radio buttons, links, icons and sidebars, they do not always work as you would expect, and although we figured out how to navigate across the machine, it never felt comfortable or natural.
Still, The client did a good job for us, blocking DNS and WebRTC escapes, and together with the kill button successfully killing our net access if the VPN connection fell. It might appeal, if you will use some of the client added features.
We took a Look at PureVPN’s Android app, and it had been the exact same story as the Windows version. After choosing a’Mode’ (not sure why)we managed to pick countries, cities, or choose a Purpose (optimized for China, unblock that streaming assistance, etc ). It’s more awkward to use than the VPN program, but you’ll figure it out easily enough.
What’s More interesting is that the Android program does not drop the majority of the settings and choices, which is what we generally see of the desktop. It’s a very similar feature set, including a choice of protocol (OpenVPN TCP/UDP or IKEv2), a kill button, split tunneling, port forwarding, Gravity URL filtering, and more. Again, if you’ll use all that operation or some, it’s well worth a go. Purevpn Technical Support
Privacy and logging
In a Previous inspection we pointed out that PureVPN made a big deal of its’zero log’ policy. But the small print said there was a session logging, which seemed to include the time you connect to a host, your incoming IP address as well as the entire bandwidth utilized.
This Is not a minor detail. In October 2017 reports appeared of a guy being detained on suspicion of conducting”a comprehensive cyberstalking campaign”, in part according to PureVPN records showing that its services were accessed from appearing IPs including the accused man’s home and office. The’zero log’ VPN kept some kind of logs, after all, and those were able to assist link internet activities to a particular account.
This Doesn’t tackle the issue of why the company described itself as keeping’zero logs’ in the main portion of the website, though, when this turned out not to be entirely true. That is also not a trivial point. Logging policies are based almost entirely on trust, and a VPN isn’t likely to be reliable if it’s seen to mislead users or bury the reality of a scenario from the small print.
The Policy also clarifies the minimum link information it does record –‘We all know the day you connected to a specific VPN location and from which Internet Service Provider’ — also covers lots of other vital issues in a clear and readable way.
PureVPN Creates more of an effort to support site unblocking. The company doesn’t just make airy claims on the site then forget about them afterwards, it includes specific support for streaming within its programs, in theory letting you access Netflix, Hulu, Amazon Prime, BBC iPlayer and a plethora of other services from wherever you are on the planet. Purevpn Technical Support
We Double-clicked that the BBC choice, and viewed as the customer connected, our default browser opened, and displayed an’err-network-changed’ message. What? This looked like a serious problem, but the browser had only discovered the change in our community settings as the customer connected, and once this was complete, the BBC iPlayer site opened and opened content as normal.
It had been Much the same story with Netflix. The client launched our browser until the link was complete, so we saw the exact same error message, but that vanished automatically, and we were free to browse and stream whatever Netflix articles we liked.
You’re Not restricted to the services built to PureVPN’s programs , naturally. YouTube was not included on the listing, for instance, but linking to a US server got us in.
Our Performance evaluations involve running custom software which connects assessing place time, rates and much more. Unfortunately, we could not get this working with PureVPN, or figure out why (whether that is our fault or theirs, we can not be sure).
But even When we did, an odd warning from the small print clarifies that consumers aren’t permitted to have more than 200 sessions a day. That won’t concern most folks, but it will become a problem when you are running intensive VPN benchmarks. Purevpn Technical Support
We dropped Back on our older manual method of linking via customers and checking the results from various speed checking sites, such as SpeedTest.net, Fast.com and TestMy.net. This doesn’t provide us to use, but there is still enough to get a feel for exactly what the service can provide.
Our local UK servers diverse but still gave us acceptable speeds of 50-65Mbps on our evaluation connection that was 75Mbps.
Close Speeds were mildly under average. Netherlands relations can deliver the very same speeds for us as UK servers, but here they have been typically 35-45Mbps.
US Performance ranged from approximately 30Mbps to 50Mbps. That is far from the fastest we’ve seen, but unless you are planning 24 hours of torrenting, it’s probably not going to cause you some difficulties.
As usual, Speeds tailed off to the locations that were less common or more distant. By way of instance, New Zealand averaged 12Mbps, Vietnam was 10Mbps, Taiwan touched 1Mbps, also China ranged down to a slow speed that the net benchmarking websites often stalled mid-test. That puts the size of PureVPN’s system into perspective (having loads of servers doesn’t matter whether many are unusably slow), but if you are only planning to use the significant places, it will not matter very much.
On a few Occasions, our PureVPN Windows client wasn’t able to connect to our test server. The Cancel button didn’t work, however, the problem here is that the link didn’t time out for many moments, although that’s not unusual.
What You Need To Know About PureVPN
The Test of Speed — How Quick is PureVPN?
Let us start off by making something clear, i.e. whatever VPN support you use, the online rate will take a hit. That hit is a result. The vast majority of VPN providers make every possible attempt. So, unlike what many folks are going to have you think that it’s not likely to be like utilizing dial-up.
PureVPN, compared to other comparable VPN services, appears to be much faster. Thus it will live up to the promise of being the fastest in the industry. Purevpn Technical Support
The way we compared and tested the operation was by using Ookala’s nifty speed testing site and program. We ran the speed test on both the national and global servers. We then compared the results and that’s how we discovered PureVPN to be faster.
PureVPN has a domestic latency of a mere 6.7percent percent. As a matter of fact, during our evaluations that were downloading, PureVPN improved rates substantially which by our calculations is an percent. We discovered that rival VPN services were slower. Some we suspect were throttling download speeds perhaps because they did not want to stress their servers out.
When it comes to uploads, PureVPN did not really boost it did with downloads, but it took a mere 4.5percent percent hit. If anything this is still one of the very best scores we’ve seen from a VPN provider.
During our global speed tests, the latency increased by 200%. Though download speeds were still a whopping 403.8percent better than some of the competing products I tested it against. The uploads have been 22.7% percent slower that is second best when compared to possibly Hotspot Shield which enhanced the upload rate by 1.4percent percent.
A Mind-Blowing Number of Servers
The map on the left allows you skip the program’s default recommendation and choose a server on your own. Keep in mind that by default PureVPN selects the server which is often the nearest one. When in China I discovered that it kept picking up servers in Hong Kong by default that’s not the fact but also nearby that Hong Kong’s cyberspace is much less rigorously censored as China.
PureVPN has over 2000 servers which are spread across 140 countries and 180 locations around the globe. Servers are located in Central America, Asia, South America, North America, Europe, Asia, and Africa. Now you may believe that PureVPN just has servers in nations which don’t censor or block sites, but you’d be wrong. Servers in Russia, Turkey, and China are there only in case they were wanted by you.
It Does Not Slow Down Your Internet
Over time VPN services, in general, have received bad press for infamously slowing down internet speeds that users have not been pleased with obviously. There are still many VPN providers that slow down what may be internet. Fortunately, with PureVPN that’s not true even in the event that you use it to stream Netflix, YouTube, etc..
Along with not slowing down your internet, PureVPN offers quite a few other features like robust servers that can be found around the globe and which scored exceptionally throughout our rate tests. Then there is also the simple fact that encryption is used by them, with programs for iOS and Android devices. Though there are more reasons to think about PureVPN as we’ll examine in detail below. Purevpn Technical Support
Excellent Collection of Features and Easy to Understand
I’ve used dozens of VPN programs over time, also PureVPN is like a breath of fresh air. It is very simple to use and compared to the previous time that I used the app its geared towards people who are new to using VPNs. The moment PureVPN loads you’re motivated to choose from five choices, i.e. Security, Internet Freedom, Stream, Remote/Dedi IP (this attribute gives you a dedicated IP) and File Sharing. The app delivers.
The other thing I like about PureVPN is that all the attributes are to the stage. For instance, their Web Freedom feature lets you choose what area you want to get Netflix out of, like from the united kingdom, Australia, etc.. In which it is otherwise blocked you can also get Netflix.
In comparison with the last time I used PureVPN now around it sensed zippier. The interface was glowing, with vibrant pictures some of that could be difficult to read on a screen. When you’re connected to a server that is personal, you are going to observe the current IP address, link status, and the length of your session.
The visitors chart gives you a fantastic feel for just how much bandwidth is being absorbed, which is useful for anybody on a metered online connection. But it’s important to mention here worrying about information caps that PureVPN does not have any. You’re only limited to what the ISP has in store for you!
Like many other competing VPN services, you choose the server and the nation it is based in. You can search for servers and click on them to link. Some servers based on which you’re located are going to be faster than others because of latency.
You can also choose which protocols to use. Pick between OpenVPN, IKEv2, SSTP, PPTP, and L2TP. There is PureVPN’s own stealth protocol which according to the provider ensures the best anonymity. Since people like me have PureVPN makes it easy by giving a rate and safety rating for each. The important thing to note here is that as the safety boosts the speed slows down. So, you’ll need to hit a compromise between both depending on what’s needed. By default, a protocol it thinks best for you is chosen by the program. Most people who do not work for the CIA (pun intended) will be fine using the default alternative. Purevpn Technical Support
Hands-on and Initial Impressions
We’ve admittedly used PureVPN earlier, but following a hiatus or two years we pretty much forgot how things worked. Choose a password and you are going to need to enter your email As soon as you’ve decided to register and download their software. Perhaps confusingly and interestingly, this is not what you’ll use to the software, but rather it is used for charging purposes.
Once contributors have paid, they get an email with the username and password in plain text. We’ve used VPNs using the exact same method to payment identities that were distinguish out of consumer identities that guarantees anonymity that was better. Nevertheless we think it could be confusing to users however. Plus, in our experience the email will land for some reason on your spam folder, so be sure before calling service, to check that also.
PureVPN has a support Site with a number of tutorials and troubleshooting manuals. The opening page points you Setup Guide, Troubleshoot, For Users in China and the best way to watch most of these segments, and Netflix US, for example include more information than you would expect.
The Setup Guide has subsections for Routers, Windows, Mac, Linux, Android Smart TV and Devices, for example, and some of those individual sections have more content than the support website of VPNs.
We are, Though It’s an impressive amount of work Unsure how effective and reliable it might be. We assessed the guide OpenVPN setup guide, for example, and discovered it failed entirely. OpenVPN wasn’t installed there were no PureVPN settings files, and there was no information in the guide to help us figure that out.
If the Website can’t help, you can send an email or raise a support ticket from within the customer. We chose the ticket path and the service performed together with the support team delivering us a friendly and helpful answer to our evaluation question .
Alternatively, You’re able to use chat on the site. We discovered it might take a minute or two to receive a reply, and even then, we weren’t given the exact same level of help by the agent as we’d received to our email query. PureVPN couldn’t get near the degree of service we’d received from competitors like ExpressVPN, afterward, but we are still glad the choice is available. With speedy email service to hand, any live chat issues you may have probably aren’t too significant. Purevpn Technical Support
PureVPN Comes bundled with a heap of features, which can be surprising considering the purchase price. These do not always work as you might expect and there are tons of usability problems with the apps — but demanding users who’ll use this level of VPN power must provide PureVPN an appearance.